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Gas Leaks

What to Do If You Suspect a Natural Gas Pipeline Leak


If you smell natural gas or see other signs of a leak:

  • Remain calm
  • DO NOT light a match, candle, or cigarette
  • DO NOT turn electrical appliances or lights on or off
  • DO NOT operate or use any ignition source, such as a phone, flashlight, cigarette, or any kind of open flame, and do not start a vehicle
  • DO NOT attempt to secure or stop the leak
  • From a safe location, immediately dial 9-1-1 or call Mobile Gas 24 hours a day at 251-476-2738

How to Recognize a Gas Pipeline Leak

An odorant has been added to natural gas to give it a distinctive “rotten egg” smell. Although Mobile Gas adds the odor to the natural gas to aid in the detection of leaks, you should not rely on your sense of smell alone to determine if there is a gas leak. Some persons many not be able to smell the odor because they have a diminished sense of smell or because the odor is being masked by other odors in the area. In addition, certain conditions may cause the odor to diminish so that it is not easily detectable.

Any of the following signs may indicate the presence of a gas leak:

  • The distinctive odor of natural gas
  • A hissing, whistling, or roaring sound near a gas appliance or pipeline
  • Dead or dying vegetation in an otherwise moist area over or near a pipeline
  • A fire or explosion near a pipeline
  • Dirt or water being blown into the air near a pipeline
  • Continuous bubbling in standing water or other wet areas
  • Exposed pipeline after a fire, flood, or other disaster

If you damage a pipeline or suspect a natural gas leak, turn off and abandon any motorized equipment you may be operating, quickly leave the area, and call Mobile Gas at 251-476-8052 from a remote location.

Natural Gas and Your Family

It’s important for everyone in the family to know what to do in the event of a gas leak. The below video, provided by the American Gas Association is a great resource to teach your family, including children, how to recognize a leak and what to do if they suspect a leak.